Privacy Policy

Last updated: February 17, 2025

This Privacy Policy explains how Refinery Artist Management LLC ("Refinery," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at refineryartists.com (the "Site") or interact with us through other channels, including SMS and email communications.

Information We Collect

Information You Provide

When you contact us, sign up for communications, or engage our services, we may collect:

• Name and contact information (email address, phone number, mailing address)
• Professional information relevant to artist management services
• Any other information you voluntarily provide in correspondence

Information Collected Automatically

When you visit our Site, we may automatically collect:

• Device and browser information (type, operating system, screen resolution)
• IP address and approximate geographic location
• Pages viewed, time spent on pages, and navigation patterns
• Referring website or source

Cookies and Tracking

We use essential cookies to ensure the Site functions properly. We may also use analytics cookies to understand how visitors use the Site. You can control cookie preferences through your browser settings.

How We Use Your Information

We use personal information to:

• Respond to your inquiries and provide our services
• Send service-related communications, including SMS messages if you have opted in
• Improve and maintain our Site
• Comply with legal obligations
• Protect against fraud and ensure security

SMS Communications

If you opt in to receive SMS messages from us, we will use your phone number to send you customer care and service-related text messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. See our SMS Opt-In page for full details.

We do not sell, rent, or share your phone number or SMS opt-in information with third parties for their marketing purposes.

How We Share Your Information

We do not sell your personal information. We may share it in limited circumstances:

• Service providers: Trusted vendors who help us operate (e.g., hosting, analytics, SMS delivery), bound by confidentiality obligations
• Legal requirements: When required by law, subpoena, or court order
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you
• With your consent: When you explicitly authorize disclosure

Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law. When information is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of certain data processing activities
• Receive a portable copy of your data

To exercise any of these rights, contact us at ryan@refineryartists.com. We will respond within 30 days.

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have additional rights, including the right to know what personal information is collected, request its deletion, and opt out of the sale of personal information. We do not sell personal information. For data deletion requests, see our Data Deletion Policy.

Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site and services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes constitutes acceptance.

Contact Us

Questions about this Privacy Policy? Reach out:

• Email: ryan@refineryartists.com
• Mail: 86 Montezuma Street, San Francisco, CA 94110